ikea shipment tracking redesign, 2024

Designer, NEU Info Design Studio Principles course project, Figma

For my first course project in Info Design Studio Principles at Northeastern University, we were tasked to find a piece of existing information design that could be improved upon. I had recently experienced challenges tracking a package from IKEA (difficulty accessing the webpage, updates lacked detail, inconsistency, etc.), so I naturally chose to redesign its shipment update page, which can be found when opening up an emailed link. I asked users what kind of information they seek when tracking a package, so I did my best to design something that includes status updates, estimated delivery date/time, and additional parcel information. I also chose to add more IKEA branding to the design.

Image 2: my final redesign

Image 1: original IKEA design

Image 3: sketch 1

Image 4: sketch 2

Image 5: sketch 3